Privacy Policy

Last updated: October 5, 2026

Phantom Merchandise ("we", "us") respects your privacy. This policy explains what information we collect through phantommerchandise.com and how we use it.

Information we collect

• Information you provide. When you use our quote estimator, book a call, or contact us, we collect the details you share, such as your name, email address, business name, and information about your merchandise needs.
• Phone number and SMS consent. If you give us your mobile number and agree to receive text messages, we collect your phone number and a record of your consent (the date, time, and form where you opted in).
• Usage information. Like most websites, our hosting providers may log basic technical data such as IP address, browser type, and pages visited.

How we use your information

• To prepare quotes and respond to your inquiries.
• To schedule and conduct discovery calls you request.
• To send you relevant follow-up emails about our services. You can unsubscribe at any time using the link in any email.
• To send you text messages you have agreed to receive, as described in the SMS section below.

SMS messaging and opt-in

Phantom Merchandise sends text messages only to people who have opted in. You opt in by entering your mobile number on a form on our website (such as our quote quiz or booking form) and checking the box agreeing to receive texts, or by texting us first and replying to confirm. Consent to receive text messages is never a condition of purchase or of working with us.

Messages may include replies to your inquiry, appointment confirmations and reminders, quote and project updates, and occasional follow-ups about our services. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. You will receive one final message confirming you have been unsubscribed, and we will not text you again unless you opt back in. Reply HELP for help, or contact us at daniel@phantommerchandise.com.

No sharing of SMS opt-in data

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with the service providers who help us deliver our own text messages (such as our messaging platform), and only for that purpose.

Cookies and tracking

Our website uses cookies and similar technologies, such as browser local storage, to keep the site working, remember things like whether you have already seen our quiz popup, and understand how visitors use the site. We collect basic first-party analytics (for example, page views and clicks on booking and contact buttons). We also use Microsoft Clarity, which records how visitors move through and interact with our pages, and the Meta Pixel, which helps us measure and improve our Meta advertising. These services may set their own cookies and process this data under their own privacy policies. Embedded tools on our site, such as our scheduling and booking widgets, may set their own cookies under their own privacy policies. You can block or delete cookies in your browser settings. The site will still work, though some features may not remember your preferences.

How we store and share it

Your information is stored with trusted service providers we use to run our business, including our website host (Netlify), our database provider (Supabase), our CRM and messaging platform (HighLevel), our email tools, and our scheduling provider (Cal.com). These providers may only use your information to provide services to us. We do not sell your personal information to anyone.

How we protect your information

We take reasonable administrative, technical, and physical measures to protect your information. Our website is served over an encrypted HTTPS connection, access to our systems is limited to the people who need it to serve you and is protected by passwords and account controls, and our service providers maintain their own industry-standard security programs. No method of transmission or storage is completely secure, but we work to protect your information and will notify you as required by law if a breach affects you.

Your choices

You can request a copy of the information we hold about you, ask us to correct or update it, ask us to delete it, or unsubscribe from emails or texts at any time (reply STOP to any text). Email us at daniel@phantommerchandise.com and we will take care of it.

Contact

Questions about this policy? Reach us at daniel@phantommerchandise.com.