Terms & Conditions

Last updated: October 5, 2026

These terms govern your use of phantommerchandise.com and any services provided by Phantom Merchandise. By using this site or engaging our services, you agree to them.

Services

Phantom Merchandise provides merchandise design, sourcing, and production management services. The specific scope, deliverables, timeline, and pricing for any engagement are defined in the proposal or agreement you receive before work begins. Quotes generated by the online estimator are ballpark figures, not binding offers.

Payment

Payment terms are set out in your proposal or invoice. Work begins once the agreed deposit or payment is received. Sample costs and shipping are billed as described in your proposal.

Revisions and approvals

Design work includes revisions as described in your engagement. Production begins only after you approve final designs and samples. Because custom merchandise is made to order, orders cannot be cancelled or refunded once bulk production has started.

Intellectual property

You retain ownership of your brand assets. Upon full payment, you own the final approved designs we create for you. We may photograph and display completed work in our portfolio unless you ask us not to in writing.

Timelines

We work to protect your timeline, but manufacturing and international shipping involve factors outside our control. Estimated timelines are good-faith estimates, not guarantees.

Limitation of liability

To the maximum extent permitted by law, Phantom Merchandise's total liability for any claim arising from an engagement is limited to the amount you paid for that engagement.

SMS messaging program

Program description. Phantom Merchandise offers a text messaging program for prospective and current clients. When you opt in by providing your mobile number on our website and agreeing to receive texts, you may receive messages from Phantom Merchandise including replies to your inquiry, appointment confirmations and reminders, quote and project status updates, and occasional follow-ups about our merchandise services. Consent is not a condition of purchase.

Message frequency. Message frequency varies based on your inquiry and project.

Message and data rates. Message and data rates may apply. Check with your mobile carrier for details about your plan.

How to opt out. You can cancel the SMS service at any time. Just text STOP to any message. After you send STOP, we will send you one message confirming that you have been unsubscribed, and you will no longer receive text messages from us. To join again, opt in the same way you did the first time, or text START.

Help. If you are having trouble with the messaging program, reply HELP to any message, or contact us at daniel@phantommerchandise.com.

Carrier liability. Carriers are not liable for delayed or undelivered messages.

Age requirement. You must be at least 18 years old to opt in to our SMS program and to use our services.

Privacy. Your information is handled as described in our Privacy Policy. We do not sell or share your mobile number or SMS opt-in consent with third parties for their marketing purposes.

Eligibility

You must be at least 18 years old to use this site, submit information through it, or engage our services.

Privacy

Your use of this site is also governed by our Privacy Policy.

Contact

Questions about these terms? Reach us at daniel@phantommerchandise.com.